1.0 Introduction
1.1 AL MAQAM TRAVELS seeks to offer competitively priced Umrah packages while maintaining reliable ground arrangements.
1.2 Bookings may require advance financial commitments to hotels, transportation providers and other partners.
1.3 Certain packages are therefore subject to strict cancellation and refund conditions.
1.4 Customers must review and accept applicable cancellation terms before payment.
2.0 Essential Umrah Group Package
| Cancellation Timeline | Refund Percentage |
|---|---|
| Within 24 hours of booking confirmation | 75% Refund of Package Amount Paid |
| More than 24 hours after booking confirmation | 0% Refund (Strict Non-Refundable) |
| Failure to travel / No-show at departure | 0% Refund |
2.1 The following conditions apply to the Essential Umrah Group Package, subject to applicable law.
2.2 Cancellation within 24 hours of booking confirmation: 75% refund of the package amount paid.
2.3 Cancellation more than 24 hours after booking confirmation: 0% refund.
2.4 Failure to travel or report for departure (no-show): 0% refund.
2.5 Voluntary cancellation after departure or non-use of included services: 0% refund for unused services, except where required by law or expressly agreed.
2.6 The 24-hour period begins at the time stated in the written booking confirmation.
2.7 These charges are intended to reflect advance commitments and limited flexibility of competitively priced group packages.
3.0 Other Packages
3.1 Classic, private, premium, luxury and customized packages may have different cancellation conditions.
3.2 The applicable schedule will be supplied in writing before payment.
3.3 The confirmed agreement identifies the purchased package’s cancellation schedule.
3.4 No schedule overrides non-waivable statutory rights.
4.0 Cancellation Procedure
4.1 Submit cancellation requests in writing through official customer support.
4.2 Receipt date and time determine the applicable cancellation period.
4.3 Include booking reference, traveller name and contact details.
4.4 Acknowledgement of a request does not establish refund eligibility.
5.0 Visa Fees and Refusal
5.1 Visa-processing fees may become non-refundable once processing begins.
5.2 Visa refusal does not automatically entitle a customer to a full package refund.
5.3 Refund eligibility depends on package terms, provided services, supplier commitments and law.
5.4 Customers must submit accurate documents and meet entry requirements.
6.0 Date Changes
6.1 Date and arrangement changes depend on availability.
6.2 Hotel, transportation and supplier charges may apply.
6.3 Price differences and amendment charges will be disclosed before confirmation.
6.4 Change requests do not automatically suspend original cancellation conditions.
7.0 Emergencies
7.1 Illness, family emergencies, employment commitments and other personal circumstances do not automatically qualify for fee waivers.
7.2 Cancellation terms apply except where law requires otherwise.
7.3 Where practicable, we may assist with available supplier refunds, credits or alternatives.
7.4 Travel insurance is strongly recommended.
8.0 Organizer Cancellation
8.1 Customers will be promptly informed if the organizer cancels a confirmed package.
8.2 Refunds, alternatives and remedies will be provided as required by the agreement and law.
8.3 Customers need not accept materially different packages where law requires consent.
9.0 Disruptions
9.1 Government restrictions, natural disasters, severe weather, transportation disruptions and exceptional circumstances may affect travel.
9.2 Refunds, credits or alternatives depend on circumstances, supplier arrangements and law.
9.3 Mandatory customer remedies remain available.
10.0 Refund Processing
10.1 Approved refunds will use an appropriate, traceable method.
10.2 Customers will receive confirmation of the approved amount.
10.3 Refunds will be processed within applicable legal deadlines or communicated timeframes.
10.4 Where applicable, refunds return to the original payment method.
11.0 Statutory Rights
11.1 Strict cancellation terms apply to voluntary cancellations only to the extent permitted by law.
11.2 Nothing removes mandatory rights for non-delivery, recognized cancellation grounds, misleading disclosures or other protected circumstances.
11.3 Where law provides greater protection, it prevails.