1.0 Introduction and Acceptance
1.1 These Terms & Conditions govern the use of the AL MAQAM TRAVELS website and the purchase of Umrah travel packages offered under the AL MAQAM TRAVELS brand.
1.2 By confirming a booking, the customer acknowledges having received and reviewed the applicable package details, payment terms, cancellation conditions and other contractual disclosures.
1.3 These terms apply together with the written quotation, booking confirmation, Booking & Payment Policy and Cancellation & Refund Policy.
1.4 In the event of a conflict between general website information and a confirmed booking agreement, the confirmed agreement will govern to the extent permitted by applicable law.
1.5 Nothing in these terms limits consumer rights that cannot legally be excluded or waived.
2.0 Services Offered
2.1 AL MAQAM TRAVELS offers Umrah packages, including affordable group journeys, private packages, premium arrangements and luxury experiences.
2.2 Depending on the selected package, services may include hotel accommodation in Makkah and Madinah; airport and intercity ground transportation; private or group Ziyarat; Umrah visa assistance; religious guidance where included; and other expressly identified services.
2.3 International airfare, meals, travel insurance and optional services are excluded unless expressly stated otherwise.
2.4 Services are provided according to the inclusions, exclusions, dates and specifications in the confirmed booking.
3.0 Package Pricing
3.1 Package prices are generally displayed in Canadian dollars (CAD), unless otherwise stated.
3.2 Advertised starting prices are based on specified travel dates, accommodation categories, occupancy and availability.
3.3 Prices may vary according to hotel availability, seasonal demand, room occupancy, duration and requested services.
3.4 The final quotation will identify the total amount payable, applicable taxes and fees, and optional services selected.
3.5 Prices may change before booking confirmation. Changes to confirmed prices will be handled according to the booking agreement and applicable law.
4.0 Booking Confirmation
4.1 Submitting an enquiry or requesting a quotation does not guarantee availability.
4.2 A booking is confirmed only when required payment has been received and written confirmation issued by the authorized contracting entity.
4.3 The booking confirmation identifies travel dates, services, total price, payment arrangements and cancellation conditions.
4.4 Customers must review the booking confirmation and promptly report inaccuracies.
5.0 Accommodation
5.1 Accommodation will be arranged according to the confirmed package category and room occupancy.
5.2 Room configurations, bedding arrangements and hotel check-in times are subject to the confirmed reservation and hotel policies.
5.3 If a confirmed hotel becomes unavailable, the organizer will communicate the circumstances and proposed alternatives.
5.4 Material changes and customer remedies will be addressed according to the booking agreement and applicable law.
6.0 Transportation
6.1 Transportation arrangements depend on the selected package and may include private vehicles, shared transfers or group coaches.
6.2 Customers must arrive at designated meeting points at communicated times.
6.3 Schedules may be affected by traffic, airport operations, road restrictions and other circumstances beyond reasonable operational control.
6.4 The confirmed package specifies included transportation services.
7.0 Visas and Travel Documentation
7.1 Customers must hold valid passports and meet applicable Saudi Arabian entry requirements.
7.2 Passport and visa documentation must be accurate, complete and submitted within communicated deadlines.
7.3 Visa issuance and admission to Saudi Arabia remain under relevant government authorities.
7.4 Visa assistance does not guarantee visa approval or entry.
8.0 Rawdah and Religious Services
8.1 Rawdah permit assistance may be provided where included in the package.
8.2 Rawdah appointments remain subject to Nusuk availability and Saudi regulations.
8.3 Religious guidance and Ziyarat arrangements will be provided according to selected package inclusions.
9.0 Traveller Responsibilities
9.1 Travellers must provide accurate personal and travel information.
9.2 Travellers must comply with applicable laws, immigration requirements and reasonable safety instructions.
9.3 Personal purchases, additional meals, optional excursions and excluded expenses remain the traveller’s responsibility.
9.4 Customers should disclose assistance or accessibility requirements before booking so available arrangements can be discussed.
10.0 Cancellations and Changes
10.1 Cancellations are governed by the Cancellation & Refund Policy applicable to the confirmed package.
10.2 Certain competitively priced packages carry strict cancellation conditions because supplier commitments may be made shortly after confirmation.
10.3 Changes to dates, accommodation, occupancy or services are subject to availability and applicable amendment conditions.
10.4 Statutory cancellation and refund rights remain unaffected.
11.0 Travel Disruptions
11.1 Travel arrangements may be affected by government restrictions, severe weather, natural disasters, public-health emergencies or transportation disruptions.
11.2 Customers will be informed of material changes as soon as reasonably practicable.
11.3 Alternatives, refunds and remedies will be determined according to the booking agreement and applicable law.
12.0 Travel Insurance
12.1 Customers are strongly encouraged to purchase comprehensive travel insurance.
12.2 Recommended coverage includes emergency medical expenses, trip cancellation, interruption, missed connections and baggage loss.
12.3 Insurance is not included unless expressly stated in the confirmed package.
13.0 Responsibility and Liability
13.1 Travel services may be performed by independent hotels, transportation providers and other authorized suppliers.
13.2 Responsibilities of the contracting entity and service providers are determined by the booking agreement and applicable law.
13.3 Nothing excludes liability that cannot lawfully be excluded.
14.0 Complaints and Disputes
14.1 Customers may submit complaints to the official customer support contact in their booking documents.
14.2 Complaints will be reviewed and reasonable efforts made to resolve them promptly.
14.3 Customers retain rights to pursue available legal and regulatory remedies.
15.0 Company Information
15.1 AL MAQAM TRAVELS is the customer-facing Umrah travel brand.
15.2 VANGUARD GLOBAL SERVICES LTD, United Arab Emirates, is the contracting and payment-receiving entity for bookings offered through AL MAQAM TRAVELS, subject to the booking confirmation and applicable law.
15.3 VANGUARD GLOBAL SERVICES LTD (UAE) is licensed for travel and tourism activities. Its verified licensing particulars appear in the Company, Contracting & Payment Entity Disclosure.